Discovery Park Undergraduate Research Internship Program

"FILLED - Assessment of Business Undergraduate Student Engagement and Behavior in a Crowd-Sourced Library Help System"

About the Project

Project Time & Type:
Summer 2014 - DURI
Research area(s):
Human-computer interaction, help system design, undergraduate education, information literacy, website design, community outreach
Project Description:
Our proposed project looks at how undergraduate management and Hospitality and Tourism Management (HTM) students engage with crowd-sourced business library help in a classroom business information context. This project builds upon a year of development and study of the behavior of students engaged in information literacy courses. We plan to analyze undergraduate business and HTM student online behavior on CrowdAsk as well as usability tests and surveys of students in MGMT 175 and GS 175, possibly correlating the results with grades and other formal evaluations. We have received a $23,831 grant from IMLS to implement a web-based help system (“CrowdAsk”) for academic libraries, based on the concept of crowdsourcing, from August 2013 to June 2014 (link: CrowdAsk allows students to ask and answer question, vote on answers and questions, earn badges and bounties, and earn points. Our project examines the results on a deeper scale, looking at implications for business libraries interested in implementing the system or others like it. We hope to answer the following questions through our research: 1) Did business information literacy students engage with CrowdAsk to answer business questions? 2) Did business information literacy student successfully answer business questions as perceived by other students? 3) Did business information literacy student successfully answer business questions as perceived by librarians and instructors? 4) Was the system worth the amount of time required to maintain it?
Expected Student Contributions:
Major responsibilities of the DUR student position include: - Assist in planning and conducting various types of assessment. The student will analyze questions and answers in the system in order to ascertain whether students found the answers helpful. They will also analyze Google Analytics results. - Collaborate with project team in the translation of research findings into user requirements and design recommendations - Content management of questions and answers for further use.
Related Website(s):
Desired Qualifications:
Student can come from any field or major. Experience with google analytics or social science research methods a plus.
Estimated Weekly Hours:
Department awards independent research credits for this project?

Professor in Charge

Barnes, Ilana

Student Supervisor

Ilana Barnes
Business Information Specialist

Cooperating Faculty

Tao Zhang
Industrial Engineering